FAQ
General
While the FDA does not approve dietary supplements, our vitamins are made in an FDA Registered and Inspected Facility, which meets FDA 21 CFR 111 guidelines and is also cGMP Certified. We manufacture our products in accordance with the FDA’s current Good Manufacturing Practices (cGMPs) to ensure quality and safety. All raw materials for our vitamins are tested directly prior to production to ensure their purity and quality. Certificates of analysis (COA) are performed on every batch of manufactured vitamins to ensure final product integrity and quality, which includes testing for heavy metals, microbes, allergens and contaminates.
Additionally, all our products are free of harmful additives, GMO ingredients, and most allergens!
Yes, we complete third-party testing on all of our products to confirm purity and potency. All of our vitamins are made in FDA Registered and Inspected Facilities, which meet FDA 21 CFR 111 guidelines and are also cGMP Certified. All raw materials for our vitamins are tested directly prior to production to ensure their purity and quality. COAs are performed on every batch of manufactured vitamins to ensure final product integrity and quality, which includes testing for heavy metals, microbes, allergens and contaminates. We then complete third-party testing for heavy metals, microbes and potency to confirm our products are safe under USP standards. In addition, our pre and postnatal formulas have earned us certification from the Clean Label Project, a leading nonprofit that sets one of the industry's highest standards for consumer transparency. We’re proud to have earned Clean Label Project’s highest honor, the Purity Award!
If you're interested in learning more, check out our blog post here on heavy metals.
While Perelel products are not certified vegan, a few of them do comply with vegan diets. Because we use vital ingredients like fish oil and collagen, a lot of our products (like the Packs) cannot be vegan.
A full list of all ingredients are on every product page on the Supplement Facts panel on the back of the box imagery.
Yes, all of our products are non-GMO.
No, all of our products are formulated without dairy, gluten, nuts, soy or added sugars.
We have products for all women of reproductive age from menstruation through perimenopause.
If you’re trying to get pregnant or starting to think about getting pregnant, it is a perfect time to start on our Conception Support Pack, which will help prepare your body for pregnancy when you’re ready. The Conception Support Pack also delivers key nutrients that are needed for early fetal development, oftentimes before most women even realize that they are pregnant.
Our 1st Trimester (weeks 0 - 13), 2nd Trimester (weeks 14 - 27) and 3rd Trimester Packs (weeks 28 - 40+) are perfect for when you are currently pregnant and will provide the exact nutrients you need at your exact stage in pregnancy. (We also offer a 1st Trimester Prenatal Powder for those who have trouble swallowing pills or are experiencing morning sickness.)
For postpartum and beyond, we recommend our Mom Multi Support Pack to help with the recovery post-birth and to provide extra support throughout the first few years from those sleepless newborn nights to those toddler tantrums days, and every moment in between. We suggest taking our Mom Multi Support Pack for up to five years post-birth.
Please consult your healthcare provider before use if you are taking any blood-thinning medication as we include Vitamin K in our prenatal multivitamin.
We recommend taking your vitamins daily with food and a full glass of water. Vitamins that contain iron, zinc & vitamin C (all important ingredients we wouldn't want to leave out!) can irritate your stomach lining especially on an empty stomach early in the morning so it's best to take those on a full stomach.
To minimize any lingering smells or tastes, you can pop your Perelel pack in the freezer for 30 mins to an hour prior to taking. Additionally, if you're particularly sensitive, add your Perelel Pack to your bedtime routine and take your supplements right before you go to sleep.
That’s the smell of vitamins, which can smell a bit.. natural! We use high-quality ingredients in their most absorbable, bioavailable formats. And we don’t use any synthetic colorants or additives—ever. Many common household brand vitamins use sugar, coatings, flavoring and additives to mask the natural smell and taste of the ingredients, which isn’t always in the best interest of your health. We choose the most easy-to-digest ingredients that will also effectively deliver the exact nutrients you need. Learn more about switching to an all-natural supplement regimen and how to manage any tastes or smells here.
If you’re feeling nauseous after taking your vitamins, the most common offender is iron. However, iron is an important nutrient when it comes to pregnancy and fertility, which is why we use a clinically studied iron that is gentle and GI friendly, Ferrochel® Iron Bisglycinate Chelate, in our Core Prenatal. More acidic nutrients such as vitamin C and zinc may also cause nausea because they can irritate the stomach lining. But because of the important role they play throughout pregnancy and in boosting your immune system, we recommend leaving them in your daily vitamin regimen.
Instead, to manage nausea we recommend:
- Never taking your vitamins on an empty stomach.
- Minimize any lingering smells or tastes by popping your Perelel pack in the freezer for 30 mins to an hour prior to taking.
- Take your vitamins with a full glass of water and skip the coffee.
- Add Perelel to your bedtime routine and take your supplements right before you go to sleep.
Learn more in our all natural supplement guide here.
If you are in your first trimester, we recommend taking our 1st Trimester Prenatal Powder on days when you have trouble swallowing pills or are experiencing morning sickness.
You can reference our handy pill diagram guide at any time to help you identify each pill in your pack.
All Perelel shipping materials are made from recycled paper and are 100% recyclable. As for our sachets, while most local recycling centers only accept certain types of plastic and many common household products don’t make the cut, Perelel will recycle your empty sachets for you and that plastic will be repurposed and upcycled into something else by our partners.
To get started, simply save up your empty Perelel sachets and email our team at [email protected] to request a complimentary shipping label to return them to us free of charge. We’ll handle the rest from there.
You can learn more about our sustainability efforts here!
Please note that we limit subscriptions to one unit per customer for any specific product. (That said, feel free to subscribe to multiple products!) For one-time purchases, we limit orders to one unit of any individual product per customer.
Subscription Management
To get started, set-up your account on our registration page. Once you've created your account, you will be able to use your account portal to make any necessary changes to your subscription such as change a shipment date, swap products or cancel at anytime. You can also always email us at [email protected] to make any changes.
Yes, you can login to your account to adjust your next order shipment date or email us at [email protected] to make any changes.
Your subscription will automatically ship out every 30 days unless you notify us or make any updates in your account portal.
If you're pregnant, we collect your due date so that our fancy algorithm will automatically update your subscription as you move through each stage of your motherhood journey. Your subscription is in accordance with the American College of Obstetricians and Gynecologists’ (ACOG) defined trimesters.
1st Trimester: Week 0 through Week 13
2nd Trimester: Week 14 through Week 27
3rd Trimester: Week 28 through Week 40+
Our algorithm will also account for shipping time and will automatically move you into the next trimester pack as you start to approach it. Rest assured, your needs are fully covered during any overlap weeks between packs.
Always feel free to contact us at [email protected] if you have any specific questions or want to make any changes.
You can log in to your account page, where you can cancel your subscription at any time.
You can also let us know by emailing [email protected] and we can cancel for you, no questions asked.
We’ve set up your subscription so that you move seamlessly through your Perelel packs at each stage wherever you are in your reproductive lifecycle without any additional changes or actions on your end. However, if anything changes on your end (such as a pregnancy), you can swap your product by logging in to your account page. You can also skip your order anytime or move your shipment date in your account page.
You can also let us know by emailing [email protected].
You can update your shipping and billing information at any time in your account page or email us at [email protected].
Please email us at [email protected] to make any changes to your due date. You can also do this in your account page by managing your trimester pack product.
Our team is here to support you throughout your motherhood journey.
Shipping + Returns
Shipping is free for all subscription products over $34.00 and free for one-time purchases over $58.50.
For First-Time Orders:
Your order will ship within 1 to 3 business days after your order is placed. Once your order ships, you will receive a follow up email with your shipment tracking information.
For Recurring Orders:
We will send you an email 5 days before your order ships in case you need to make any changes. After your order ships, you will receive a follow up email with your tracking information.
Do you offer expedited shipping?
Yes, we offer UPS 2nd Air. Please allow 1 business day for processing prior to shipping. Note: UPS does not offer Saturday delivery with this service.
Not yet, but we hope to one day! Sign up for our newsletter or follow us on social to be the first to know when we do.
Please send us an email at [email protected] and we will do our best to make it right ASAP.
We're happy to refund your first vitamin pack within 30 days of your first delivery less a $10 shipping charge. To get started, please submit your refund request here.
As a heads up, packs include our Conception Support Pack; Trimester Packs; Mom Multi Pack; Women's Daily Trio Pack; Peri Support Pack.
We are unable to provide refunds on other products or bulk purchases aside from the first vitamin pack in your first order.
Using Your HSA/FSA Funds
FSAs (flexible spending accounts) and HSAs (health spending accounts) are employee benefits that allow you to use pre-taxed income on certain medical expenses, including eligible healthcare products. That means you can reduce your personal healthcare costs during this exciting period in your life.
- An FSA is an employer-established benefit plan, and only available to employees when offered by their employer. (Note, that self-employed individuals are not eligible to create an FSA under current IRS regulations.) Note: FSA funds typically expire at the end of the calendar year, but some plans may allow you to roll over some funds or extend the plan year with a grace period. Make sure to spend the rest of your FSA dollars before December 31st to take full advantage!
- An HSA is a medical savings account available to those enrolled in a high-deductible insurance policy. Unlike an FSA, self-employed taxpayers can create an account. Note, that an HSA is not available to those eligible for Medicare and Medicaid, or claimed as a dependent on another’s tax return. HSA accounts, unlike FSAs, do not expire and can be rolled over indefinitely.
Prenatal vitamins are FSA/HSA eligible because they help prevent birth defects and support fetal development. We recommend that you check with your insurance provider to see which prenatal vitamins are covered under your plan, as eligibility is subject to your provider’s approval. The following Perelel supplements are eligible according to IRS guidelines:
You can use your HSA/FSA dollars to purchase eligible products on our website using the Sika Health payment method. All eligible products will say HSA/FSA eligible under the Product Description. When you add HSA/FSA eligible products to your cart, you can select the “Sika | Pay with HSA/FSA” payment method and follow the instructions.
If you have a mixed basket of eligible and ineligible products, Sika Health makes this very easy. When you select the “Sika | Pay with HSA/FSA” payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal.
Don’t worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details like normal and follow the prompts from Sika Health!
Yes! If you would like to redeem your HSA/FSA funds for a purchase on our website and you don’t have an HSA/FSA card, you can choose Sika and pay with a normal credit or debit card. As long as one of the items in your cart is eligible, you will receive an email from Sika Health. In this email will be everything you need to redeem your purchase for HSA/FSA dollars, including the proper receipt to submit to your HSA/FSA administrator.
- First check with your provider to ensure your purchase meets their requirements.
- Locate your Perelel order confirmation to use as an itemized receipt, found in your email inbox. You may have received an email from [email protected] (subject line: Order # Confirmed)
- Submit your Perelel order confirmation to your HSA or FSA provider’s website and get reimbursed for your Perelel product, as well as shipping, and taxes.
If you can’t locate your order confirmation or need additional support, please contact us at [email protected] with your order number.
Additional Questions
Reach out to us at [email protected] and we’re happy to help.
The information provided on this site does not constitute medical advice and should not take the place of consulting a doctor. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should always consult a physician.
