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FAQ

General

Is Perelel FDA-approved?
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While the FDA does not approve dietary supplements, we manufacture our products in accordance with the FDA’s current Good Manufacturing Practices (cGMPs) to ensure quality and safety. We test all of our products for heavy metals, microbes, allergens and contaminants. 

Are Perelel products vegan?
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No, Perelel products are not vegan. In our Omega supplement we opt for high-quality fish oil because it’s a more reliable source for EPA, which is a key nutrient throughout pregnancy. Our Omega supplement is in all of our products. Additionally, our Beauty Blend supplement in our Mom Multi Support Pack includes hydrolyzed bovine collagen peptides, which is not vegan.

Are Perelel products non-GMO?
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Yes, all of our products are non-GMO. 

Do Perelel products contain dairy, gluten, nuts, soy or sugar?
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No, all of our products are formulated without dairy, gluten, nuts, soy or sugar. 

When is the best time to begin using Perelel products?
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If you’re trying to get pregnant or starting to think about getting pregnant, it is a perfect time to start on our Conception Support Pack, which will help prepare your body for pregnancy when you’re ready. The Conception Support Pack also delivers key nutrients that are needed for early fetal development, oftentimes before most women even realize that they are pregnant.

Our 1st Trimester, 2nd Trimester and 3rd Trimester Packs are perfect for when you are currently pregnant and will provide the exact nutrients you need at your exact stage in pregnancy.

For postpartum and beyond, we recommend our Mom Multi Support Pack to help with the recovery post-birth and to provide extra support throughout the first few years from those sleepless newborn nights to those toddler tantrums days, and every moment in between. We suggest taking our Mom Multi Support Pack for up to five years post-birth. 

Can I take Perelel products with other medications?
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Please consult your healthcare provider before use if you are taking any blood-thinning medication as we include Vitamin K in our prenatal multivitamin.

Are Perelel supplements safe to take while breastfeeding?
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Yes! We chose a gentle supplement blend in the Mom Multi Support Pack that is breastfeeding safe and also helps promote much needed relaxation and support during those first few months postpartum into the early motherhood years.

How should I take the products?
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Take one pack daily with food.

What’s that taste or smell in my Perelel pack?
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Well, that’s the smell of vitamins. We use high-quality ingredients in their most absorbable, bioavailable formats. And we don’t use any synthetic colorants or additives—ever. Many common household brand vitamins use sugar, coatings, flavoring and additives to mask the natural smell and taste of the ingredients, which isn’t always in the best interest of your health. We choose the most easy-to-digest ingredients that will also effectively deliver the exact nutrients you need. Learn more about switching to an all-natural supplement regimen and how to manage any tastes or smells here.

Why do my vitamins make me feel nauseous?
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If you’re feeling nauseous after taking your vitamins, the most common offender is iron. However, iron is an important nutrient when it comes to pregnancy and fertility, which is why we use the most tolerable form of iron, Ferrochel® Iron Bisglycinate Chelate, in our Core Prenatal. More acidic nutrients such as vitamin C and zinc may also cause nausea because they can irritate the stomach lining. But because of the important role they play throughout pregnancy and in boosting your immune system, we recommend leaving them in your daily vitamin regimen.

Instead, to manage nausea we recommend:

- Never taking your vitamins on an empty stomach. 

- Minimize any lingering smells or tastes by popping your Perelel pack in the freezer for 30 mins to an hour prior to taking.

- Take your vitamins with a full glass of water and skip the coffee.

- Add Perelel to your bedtime routine and take your supplements right before you go to sleep.

Learn more in our all natural supplement guide here.

Subscription Management

Can I change my delivery date?
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Yes, please email us at hi@perelelhealth.com to make any changes to your due date or subscription delivery date and our team is here to support you throughout your motherhood journey.

Do I have to set up a subscription?
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Yes, as it’s all part of our “set it and forget it” experience. The subscription is our way of ensuring that you’re getting the exact nutrients you need, at your exact stage of pregnancy. But we get that things pop up sometimes, so you can easily cancel your subscription at any time on your account page.

How does the subscription work?
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Our fancy algorithm will automatically update your subscription as you move through each stage of your motherhood journey. If you’re using Perelel while pregnant, your subscription is in accordance with the American College of Obstetricians and Gynecologists’ (ACOG) defined trimesters.

1st Trimester: Week 0 through Week 13

2nd Trimester: Week 14 through Week 27

3rd Trimester: Week 28 through Week 40+

Our algorithm will also account for shipping time and will automatically move you into the next trimester pack as you start to approach it. Always feel free to contact us at hi@perelelhealth.com if you have any specific questions or want to make any changes.

How can I cancel my subscription?
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Log in to your account page, where you can cancel your subscription at any time.

How do I switch products?
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We’ve set up your subscription so that you move seamlessly through your Perelel packs at each stage wherever you are in your pregnancy journey without any additional changes or actions on your end. However, if anything changes you can let us know by emailing hi@perelelhealth.com.

How do I update my shipping and/or billing information?
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You can update your shipping and billing information at any time in your account page or email us at hi@perelelhealth.com.

Shipping + Returns

How can I track my order?
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For First-Time Orders:

Your order will ship within 1 to 3 business days after your order is placed. Once your order ships, you will receive a follow up email with your shipment tracking information.

For Recurring Orders:

We will send you an email 3 days before your order ships in case you need to make any changes. After your order ships, you will receive a follow up email with your tracking information.

Do you ship outside of the US?
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Not yet, but we hope to one day! Sign up for our newsletter or follow us on social to be the first to know when we do.

What if my package is damaged or missing?
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Please send us an email at hi@perelelhealth.com and we will do our best to make it right ASAP.

What is your return policy?
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We are happy to refund your first order in full if you’re not satisfied. Please email us at hi@perelelhealth.com within 30 days of your first delivery for a full refund, no questions asked.

How long does it take to process a return?
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Refunds typically take 7 to 10 business days to appear on your statement.

Additional Questions

Still have questions?
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Reach out to us at hi@perelelhealth.com and we’re happy to help.