To get started, set-up your account on our registration page. Once you've created your account, you will be able to use your account portal to make any necessary changes to your subscription such as change a shipment date, swap products or cancel at anytime. You can also always email us at [email protected] to make any changes. 

Yes, you can login to your account to adjust your next order shipment date or email us at [email protected] to make any changes.

Your subscription will automatically ship out every 30 days unless you notify us or make any updates in your account portal.

If you're pregnant, we collect your due date so that our fancy algorithm will automatically update your subscription as you move through each stage of your motherhood journey. Your subscription is in accordance with the American College of Obstetricians and Gynecologists’ (ACOG) defined trimesters.

1st Trimester: Week 0 through Week 13

2nd Trimester: Week 14 through Week 27

3rd Trimester: Week 28 through Week 40+

Our algorithm will also account for shipping time and will automatically move you into the next trimester pack as you start to approach it. Rest assured, your needs are fully covered during any overlap weeks between packs.

Always feel free to contact us at [email protected] if you have any specific questions or want to make any changes.

You can log in to your account page, where you can cancel your subscription at any time.

You can also let us know by emailing [email protected] and we can cancel for you, no questions asked.

We’ve set up your subscription so that you move seamlessly through your Perelel packs at each stage wherever you are in your reproductive lifecycle without any additional changes or actions on your end. However, if anything changes on your end (such as a pregnancy), you can swap your product by logging in to your account page. You can also skip your order anytime or move your shipment date in your account page.

You can also let us know by emailing [email protected].

You can update your shipping and billing information at any time in your account page or email us at [email protected].

Please email us at [email protected] to make any changes to your due date. You can also do this in your account page by managing your trimester pack product.

Our team is here to support you throughout your motherhood journey. 

Shipping is free for all subscription products over $34.00 and free for one-time purchases over $58.50.

For First-Time Orders:

Your order will ship within 1 to 3 business days after your order is placed. Once your order ships, you will receive a follow up email with your shipment tracking information.

For Recurring Orders:

We will send you an email 5 days before your order ships in case you need to make any changes. After your order ships, you will receive a follow up email with your tracking information.

Do you offer expedited shipping?

Yes, we offer UPS 2nd Air. Please allow 1 business day for processing prior to shipping. Note: UPS does not offer Saturday delivery with this service.

Not yet, but we hope to one day! Sign up for our newsletter or follow us on social to be the first to know when we do.

Please send us an email at [email protected] and we will do our best to make it right ASAP.

We're happy to refund your first vitamin pack within 30 days of your first delivery less a $10 shipping charge. To get started, please submit your refund request here.

As a heads up, packs include our Conception Support Pack; Trimester Packs; Mom Multi Pack; Women's Daily Trio Pack; Peri Support Pack. 

We are unable to provide refunds on other products or bulk purchases aside from the first vitamin pack in your first order.

FSAs (flexible spending accounts) and HSAs (health spending accounts) are employee benefits that allow you to use pre-taxed income on certain medical expenses, including eligible healthcare products. That means you can reduce your personal healthcare costs during this exciting period in your life.

• An FSA is an employer-established benefit plan, and only available to employees when offered by their employer. (Note, that self-employed individuals are not eligible to create an FSA under current IRS regulations.) Note: FSA funds typically expire at the end of the calendar year, but some plans may allow you to roll over some funds or extend the plan year with a grace period.  Make sure to spend the rest of your FSA dollars before December 31st to take full advantage!
• An HSA is a medical savings account available to those enrolled in a high-deductible insurance policy. Unlike an FSA, self-employed taxpayers can create an account. Note, that an HSA is not available to those eligible for Medicare and Medicaid, or claimed as a dependent on another’s tax return. HSA accounts, unlike FSAs, do not expire and can be rolled over indefinitely.

Prenatal vitamins are FSA/HSA eligible because they help prevent birth defects and support fetal development. We recommend that you check with your insurance provider to see which prenatal vitamins are covered under your plan, as eligibility is subject to your provider’s approval. The following Perelel supplements are eligible according to IRS guidelines:

• Conception Support Pack
• 1st Trimester Prenatal Pack 
• 1st Trimester Prenatal Powder
• 2nd Trimester Prenatal Pack
• 3rd Trimester Prenatal Pack
• Omega DHA + EPA Fish Oil

You can use your HSA/FSA dollars to purchase eligible products on our website using the Sika Health payment method. All eligible products will say HSA/FSA eligible under the Product Description. When you add HSA/FSA eligible products to your cart, you can select the “Sika | Pay with HSA/FSA” payment method and follow the instructions.

If you have a mixed basket of eligible and ineligible products, Sika Health makes this very easy. When you select the “Sika | Pay with HSA/FSA” payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal.

Don’t worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details like normal and follow the prompts from Sika Health!

Yes! If you would like to redeem your HSA/FSA funds for a purchase on our website and you don’t have an HSA/FSA card, you can choose Sika and pay with a normal credit or debit card. As long as one of the items in your cart is eligible, you will receive an email from Sika Health. In this email will be everything you need to redeem your purchase for HSA/FSA dollars, including the proper receipt to submit to your HSA/FSA administrator.

1. First check with your provider to ensure your purchase meets their requirements.
2. Locate your Perelel order confirmation to use as an itemized receipt, found in your email inbox. You may have received an email from [email protected] (subject line: Order # Confirmed)
3. Submit your Perelel order confirmation to your HSA or FSA provider’s website and get reimbursed for your Perelel product, as well as shipping, and taxes.

If you can’t locate your order confirmation or need additional support, please contact us at [email protected] with your order number.

Reach out to us at [email protected] and we’re happy to help.

The information provided on this site does not constitute medical advice and should not take the place of consulting a doctor. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should always consult a physician.